My options are not showing

In this article, we will go over how to resolve the issue with your options not displaying on the front end (product page) or the back end order (Shopify admin). There are a few different tools you can double-check.

If the options are not displaying on your product page:

• First and foremost you will want to make sure the application has been properly installed:

  • Install Infinite Options

• Ensure you have read over the Create Options for Products support article

• Option Sets need to be assigned correctly to the products. We suggest taking a look at these support articles below if you haven't yet already:

  • Assigning Options: Excluding a few products

  • Don’t display options on certain products

• By default, Shopify apps load after the product page is generated. You may need to decrease the time it takes to load the app by following the instructions in this support article:

  • Decrease Infinite Options' load time

• Make sure the product options are in an active status and have been added to the online store channel:

• If you happen to have Conditional Logic applied, you will want to make sure it has been set up correctly:

  • Conditional Logic

  • Conditional Logic with Swatches

  • Charging more for custom text

  • Conditional Logic for drop-down menus

  • Conditional Logic for Engraving Initials

• You will want to confirm that you are viewing the product page and are not viewing the theme preview/theme editor.

If the options are not displaying on your orders within Shopify Admin:

• First and foremost you will want to make sure the application has been properly installed:

  • Install Infinite Options

• By default, Shopify apps load after the product page is generated. You may need to decrease the time it takes to load the app by following the instructions in this support article:

  • Decrease Infinite Options' load time

• Ensure that you have bundled the product to your value, and you see all products at checkout