Options are showing on desktop and not mobile
If your Infinite Options fields appear on desktop but do not show on mobile, this is almost always caused by when the app loads on the page, not by how the options are set up.
By default, Shopify apps load after all Shopify elements have been displayed. On some themes, especially on mobile, this can cause Infinite Options to load too late, and the options never appear.
The fix is to add a small code snippet that tells Infinite Options to load earlier.
How to fix this
Add the faster loading script to your theme.
Steps to add the code snippet
From your Shopify admin, go to Online Store > Themes.
Find your active theme and click Actions > Edit code.
Open theme.liquid in the Layouts folder.
Locate the opening
<head>tag.Paste the following code immediately after the
<head>tag<script src="//d1liekpayvooaz.cloudfront.net/apps/customizery/customizery.js?shop={{shop.permanent_domain}}"></script>Save your changes.
Once saved, refresh a product page on mobile and confirm that your options are now visible.
The Step-by-Step Guide
1. From your Shopify admin, click Online Store to arrive at the Themes page.
2. Find the theme you want to edit, click the Actions button, then click Edit code.
3. Click on the theme.liquid file that's located in Layouts folder.
4. Paste the following code snippet after the <head> tag.
5. Save your changes.
Why this works
This script changes when Infinite Options loads on the page.
Instead of waiting for other theme and app scripts to finish loading, Infinite Options is loaded earlier. This prevents mobile-specific loading delays that can hide the option fields.
Most themes do not need this change, but it is especially helpful when:
Options show on desktop but not mobile
Options appear inconsistently
Mobile pages load slower than desktop
Last updated